Digital emotional intelligence: construction of a model and validation of a measurement instrument
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Abstract
This article aims to establish the concept of Digital Emotional Intelligence as a key competency within digital literacy frameworks. It presents both a theoretical model of Digital Emotional Intelligence and an instrument for its assessment. The theoretical framework explores the emotional phenomena experienced on social media platforms, which are characterized by user communication and interaction. Based on a literature review, the methodology outlines the construction of the Digital Emotional Intelligence model, including the definition of its dimensions, subdimensions, and the corresponding indicators. From this foundation, an instrument comprising 60 items is developed to measure Digital Emotional Intelligence. This instrument is administered to two pilot groups of university students from the Universidad de Huelva in Spain and the Universidad Popular Autónoma del Estado de Puebla (UPAEP) in Mexico. The instrument is validated through expert judgment and statistical analysis, resulting in a final version consisting of 38 items across 10 dimensions. This research provides a robust conceptualization of Digital Emotional Intelligence and an empirical tool for its evaluation.
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